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Small Mistakes Cost You Big Money

My wife and I were shopping ...

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Three Simple Ways To Improve Customer Loyalty

There can be no greater work related priority than when we are interacting with a customer, either in person or on the phone. Each employee ...

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Client Service as a Competitive Advantage

As someone who has been heavily involved facilitating strategic planning processes with organizations during the last 15+ years, I often find it somewhat amusing how ...

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Handling Difficult Prospects - 8 Strategies

In any business our customers are one of our most important assets. Unfortunately there are days when not all customers want to be friendly or ...

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Customer Loyalty - Our Choice to Create

What does it means for us to be loyal to our customers? First of all it seems to be easier to take for granted customers ...

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Customer Service - One Little Mistake Can Cost Thousands of Dollars

Many years ago when I first graduated college, I looked for a good used car to purchase. Like most graduates, I had student loans to ...

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Your Sales Approach Makes a Difference

Not long ago my wife and I were planning a get-together with some friends and wanted to serve a cheese board after dinner. ...

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